Introduction

NextGen Ops Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and address, that you voluntarily give to us when you choose to participate in various activities related to the website, such as online chat, submitting a contact form, or subscribing to a newsletter. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving our services, ensuring their security, and managing our business operations, provided these interests are not overridden by your rights and freedoms.
• Consent: In specific instances where required by law, we will obtain your explicit consent before processing your personal data.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Create and manage your account.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the website.
• Increase the efficiency and operation of the website.
• Monitor and analyze usage and trends to improve your experience with the website.
• Notify you of updates to the website.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the website.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.

Cookie Policy

We use cookies and similar tracking technologies within our products and website to improve your experience and analyze how our services are used.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our products. They allow us to recognize your device and remember certain information about your visit.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our services. These cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Management

You can manage or delete cookies through your browser settings. Please note that removing certain cookies may affect the functionality of our website and services.

Cookie Duration

Session cookies remain until you close your browser. Persistent cookies remain on your device for a predetermined period (typically 30 days).

Disclosure of Your Information

We do not share your personal information with other companies. However, we may disclose information in the following limited circumstances:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may use third-party service providers for purposes such as hosting, payment processing, and email delivery. These providers have access only to the personal data needed to perform their functions and are contractually obligated to maintain its confidentiality.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information about you.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days. In certain circumstances, we may need to verify your identity before processing your request.

Data Retention

We retain your personal data for a period of 3 years after your last interaction with our services or the termination of your account, whichever is later. This retention period is necessary to:

• Fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Address potential disputes or complaints
• Maintain business records for analytical purposes

After the retention period expires, your personal data will be securely deleted or anonymized in a way that no longer allows for your identification.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible
• Inform affected individuals without undue delay
• Provide information on the nature of the breach, categories of data affected, potential consequences, and measures taken to address the breach
• Communicate via email using the contact information we have on file

We maintain internal procedures to detect, report, and investigate personal data breaches in accordance with data protection regulations.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. Our systems are designed to collect only certain data which would prevent collection of information related to children under 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Business Data Processing

When providing services to other businesses, we act as a data processor and handle personal data in accordance with our contractual obligations and applicable data protection laws.

We offer a Data Processing Agreement (DPA) to our business clients that outlines:

• The subject matter and duration of the processing
• The nature and purpose of the processing
• The types of personal data and categories of data subjects
• The obligations and rights of both parties
• Security measures implemented to protect data
• Procedures for managing data subject requests

Business clients may request our standard DPA by contacting us using the information provided in the "Contact Us" section.

Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained for the period specified in our Data Retention section to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

NextGen Ops Limited
Coventry Road
Beeston, NG9 2EG
United Kingdom
Email: info@nextgenops.uk

For privacy-related inquiries or to exercise your data protection rights, please use our contact form or email us at the address above.